Job Description:

• Issue customer user locked on CAB app activation from any branch and outlet 
• Maintain personal app user from any branch and outlet contact point for customers 
• Handle customer message through Facebook chat, telegram and solve their problem 
• Keep up to date with Bank’s product and marketing campaigns to ensure superior product knowledge 
• Work with related department from Operations, Business to IT Department to make sure all customers enquiries, complaints and request are promptly fulfilled.
• Maintains professional and technical knowledge in contact centre operations management.
• Other duties as assigned by line manager.

• Bachelor’s degree in professional communication, finance banking or any relate field.
• Less than one-year experience in relate field
• Ability to used and communicate via social media with professional writing style  
• Creative, flexible 
• Excellent communication & interpersonal skills
• Good comment of Khmer, English & Chinese
• Computer literacy 
• Strong dedication to accuracy and efficiency