Key Responsibilities:

• Activate or stop card & reset pin
• Monitor on all ATM transactions including ATM Cash view, ATM transaction Log & Transaction Log Success.
• Receive/respond email or call from customers, outlet, and Branches for further enquiries.
• Verify transactions of Visa, Master Card, and CUP.
• To support with all tasks related to Cards, ATM, Mobile App, QR payment
• Daily Monitoring on transactions
• To access into System to reset the lock users, check balance requested by customers and merchants
• To support on daily/monthly sale report from Outlets & Branches
• Handle inquiries/requested with in charge department and customers
• Handling And resolving customer complaints regarding to customer service problems.
• Other tasks assigned by line manager

Job Qualifications:

• Graduate University Degree related field.
• Good command of written and verbal English and Khmer.
• Conversational and report-writing English communication skills.
• Excellent customer service, communication skills and time management.
• Good knowledge and experience in Card and Call Center, banking industry
• Decision making/problem solving skills.
• Good Computer user and ability to operate office machines.
• Highly motivated, team player, initiative, quick-written, Thoroughness, stress resistant, flexible, accurate and punctual.